Support
The questions we are asked most, with answers that match what the product actually does today. Search stays on this page; nothing you type is sent anywhere.
Photos are AI-generated illustrations, not a real church.
How do I add Sunday's sermon?
From the dashboard, choose Add sermon, then paste the YouTube link to your recording. Confirm your church has the right to use it, then choose Make my reels. File uploads: Coming soon.
How long does a sermon take?
A 30 minute sermon is roughly 28 minutes of machine time, and the queue is busiest on Sunday night. Expect the reels within the hour rather than while you wait.
The captions misheard a word. Can I fix it?
Yes. Open the reel, switch the caption editor to Edit, correct the word and save. The timing stays the same and the caption layer is rendered again.
The five moments missed the point of the sermon.
Use the request box on the sermon page to say what you were looking for, for example the section on forgiveness, and a new set of moments is selected.
What do I get when I download a reel?
The MP4 at 1080 by 1920, the captions file and a cover image. A whole sermon can be downloaded as one zip.
Can someone else on the team review the reels?
Invite them from settings. Owners and admins manage the church, editors can submit and review, and viewers can watch and download.
Which platforms can you post to?
None directly yet: every plan downloads the finished files. YouTube Shorts posting is coming soon on Publish, Instagram and Facebook are coming soon, and TikTok is download only, because each needs a platform approval we do not have yet.
Can I upload a video file?
File uploads: Coming soon. For now, add your recording to YouTube, then paste its video link in Add sermon.
How do I change the plan or cancel?
The church owner can do both from billing settings. Cancelling leaves the plan active until the end of the period you have paid for.
How do I delete our church data?
Export first if you want a copy, then use the delete option in the danger area of settings. Deleting removes the sermons, reels and transcripts we hold for that church.
Still stuck? Use the contact form or write to support@sermonshortreels.com. Tell us the church name and the sermon, and we will look at the job itself.