Refunds

This policy explains when Sermon Short Reels refunds a payment for Sermon Short Reels. It is a draft written by the product team and has not been reviewed by a lawyer.

Try before you pay

Every account gets one free sermon, with five watermarked reels and no card. It exists so you can see the result on your own footage before spending anything.

When we refund

The service did not deliver. If a sermon fails to produce reels because of a fault on our side, and we cannot fix it for you, we refund the month.

You were charged after cancelling. Refunded in full.

A duplicate or accidental charge. Refunded in full.

Within seven days of your first payment. If you paid for a first month and the product is not what you expected, write to us within seven days and we refund it.

When we usually do not refund

Months you used, where the reels were produced and available in your account. Recordings the engine could not work with after we told you what a workable recording looks like. Features clearly labelled coming soon or planned at the time you paid.

Reels you have already downloaded

A refund does not withdraw files you downloaded, and watermarked free reels stay watermarked. Downloading a reel does not by itself prevent a refund in the cases above.

How to ask

Write to support@sermonshortreels.com from the email on the account, with the church name and what happened. We answer within one business day. Approved refunds are issued through Paddle to the original payment method, and Paddle's own processing time applies.

Annual plans

An annual plan cancelled part way through is refunded for the unused whole months, less any month in which sermons were processed.